Terms of Service
17 sections: 7 minutes to read: updated 1 Oct 2026
Who these terms cover
Zunde is operated by Cherubim Invest (Pty) Ltd, a private company registered in South Africa (registration number 2025/233538/07). In these terms "Zunde", "we" and "us" mean that company. These terms are an agreement between Zunde and the organisation you register or act for on the Zunde co-operative portal. By creating an account or using the portal you accept them for that organisation, and you confirm you have its authority to do so. If you do not accept them, do not use the portal. The Zunde farmer app, the buyer app and zunde.app have their own terms.
What the portal does
Zunde is a market readiness and prequalification platform with a free produce marketplace. The co-operative portal is for farmer co-operatives and grower groups. It lets you keep a ledger of your member farms, accept or decline requests to join, record what the group can supply and what members pledge, hold the group's certificates, join buyers' programmes as a group, answer buyers' requests, keep a record of orders, and exchange messages with members and buyers. Zunde does not process payments, run tenders, set prices, or take commissions on trade.
Your account and your staff
Give accurate information about your organisation and keep it up to date. The person who registers is the account owner and may add staff. You are responsible for what your staff do in the portal and for removing people who leave. Keep sign-in details private and tell us at once if you think someone else has used your account. Everyone who uses the portal must be 18 or older. We may ask for documents that show your organisation is real, and we may hold back anything farms or the public would see until we have checked them.
Member information you see
Member records belong to the member farms. You see a member's detailed record only after that farm has joined your co-operative or accepted your invitation. Use member information only to run the co-operative's business with and for that member. Do not sell it. Do not publish it or pass it to anyone outside the co-operative without the member's agreement, except where a buyer's programme that the group has joined needs it. When a member leaves, stop using its information except where the law requires you to keep a record.
What Market Readiness means
Market Readiness shows how a farm stands against the requirements of a market or of a buyer's programme. It is built from what the farm has declared, the evidence the farm has uploaded and, where the portal says so, a check. Declared means the farm's own statement, which nobody has checked. Verified means a Zunde steward has checked the farm's document on the date shown. Zunde prepares farms for certification. It does not certify, license, inspect or audit farms, and a readiness status is not a certificate, a legal opinion or a promise that any buyer, regulator or border authority will accept a consignment. Requirements change. We update them when we learn of a change, but we cannot promise the list is complete on any given day. Your own checks, audits and legal duties remain yours.
Members, pledges and group certificates
The co-operative decides who its members are. Accept a farm only if it is a member, or is becoming one, under your own rules. You are responsible for what you record about members, including the supply the group says it can deliver, pledges and group certificates. Upload a group certificate only if it is genuine, current and covers the members you say it covers. When the group joins a buyer's programme, that buyer can see the information about the group and the members concerned that the programme needs.
Direct Dealing
Zunde is a market readiness and prequalification platform: it does not process payments, run tenders, set prices, or take commissions on trade. Requests and orders in the portal are a record of what the two sides have agreed. The agreement itself is between you and the buyer and your members. Zunde is not a party to it and does not guarantee any transaction, price, or offtake. We are not responsible for payment disputes, shipping issues, or produce quality.
Fees
Member farms never pay Zunde. There is no charge to use this portal today. If we introduce a paid service we will tell you first, and you will not be charged unless you agree in writing. There is no commission on anything you buy or sell.
What you put on Zunde
You keep ownership of what you add: the co-operative's details, logo, ledger entries, certificates, documents and messages. You give Zunde permission to store it, show it to the members, buyers and people you direct it to, and use it to run the service. Add only what is accurate and what you have the right to share. Messages are for co-operative business. Do not send anything unlawful, abusive or misleading. We may look at content when it is reported to us or when we need to keep the service safe and lawful, and we may remove it.
What you must not do
Do not give false information or pretend to be another organisation. Do not try to reach farm records that a farm has not opened to you. Do not copy farm information in bulk, by hand or by software, beyond the exports the portal provides. Do not use the portal to send advertising unrelated to the co-operative. Do not interfere with the service, test its security without our written agreement, or try to get around its limits. Do not share your sign-in with anyone.
Zunde's own material
The portal, its software, its design, the Zunde name and the way requirements are organised belong to Zunde or its licensors. You may use them only to use the portal as these terms allow. The requirements of regulators and certification schemes belong to the bodies that issue them.
Privacy
Our Privacy Policy explains what information we hold about you and your staff, what farm information you see, who we share information with and the rights the law gives you. It forms part of these terms.
The service as provided
We work to keep the portal available and correct, but we provide it as it is. We do not promise that it will be free of interruptions or errors, or that it will meet a particular need. Features may change, and a feature described as planned is not a promise. Information about a farm comes from that farm unless the portal says a check was made.
Limits on our liability
To the extent the law allows, Zunde is not liable for losses that arise from dealings between you and a member or a buyer, from the conduct of another user, from a rejected or delayed consignment, or from a decision you make using Market Readiness information. We are not liable for lost profit, lost business or indirect loss. Our total liability to you in any 12 months is limited to the fees you paid us in that period. Nothing in these terms limits liability that the law does not allow to be limited.
Closing or suspending an account
You may close your account at any time from the delete account page or by writing to support@zunde.app. We may suspend or close an account that breaks these terms, puts farms or other users at risk, or that the law requires us to close. We will tell you why unless the law prevents it. When an account closes, the co-operative's ledger closes, farms keep their own records, and we handle your information as the Privacy Policy describes. The sections on farm information, liability and governing law continue to apply.
Governing law and disputes
These terms are governed by the laws of Zimbabwe. If you have a complaint, write to support@zunde.app first and we will try to settle it with you within 30 days. A dispute that is not settled that way is referred to arbitration in Harare under the Arbitration Act [Chapter 7:15]. Either side may still ask a court for urgent relief.
Changes to these terms
We may change these terms as the portal or the law changes. We will tell the account owner by email or in the portal before a material change takes effect. If you keep using the portal after that date, you accept the change. If you do not accept it, you may close your account.
Questions about these terms?
Write to us and we will answer.
Email support@zunde.app